FAQ’s

Questions about making and attending an appointment

Can I book online?

Yes, online booking is available at both of our clinics (Click here) of you can email us via the enquiry form at the bottom of this page. Of course, we can always call us and one of our friendly admin team will be able to help you. Our reception is staffed from 8:30 am to 8:00 pm Mon-Fri and 9:00 am – 1:00 pm on Saturday mornings – phone (017 0728 4910).

 

How long do I have to wait for an appointment?

We usually are able to offer same day appointments. If a same day appointment does not suit, we will try to offer an appointment within 2 days of you contacting us.

 

When are appointments available?

We have appointments available 6 days a week at both clinics, at times that suit you. We have early morning appointments from 8am and evening appointments until 8pm during the week, and appointments on Saturday mornings from 9am-1pm.

 

Do I need a doctor’s referral to see a physiotherapist
or osteopath?

No, a doctor’s referral is not required; however referrals from your doctor or other treating professional are always welcome. Please note that many private medical insurance companies require a doctor’s referral prior to authorising cover under your policy. You should contact your insurer for further information.

 

What are your payment terms?

Payment is required at the time of consultation and can be made by cash, cheque, or credit/debit card. If you have private medical insurance, we are able to bill directly to some major insurers. You need to provide the authorisation details at the time of the appointment, or payment will be requested and a receipt given to submit your own claim.

 

I have private medical insurance; am I covered?

Yes, Bodybalance Physiotherapy & Sports Injury is recognised by most insurers in the UK and we have an established relationship for direct billing with many of the larger insurers. You should always contact your insurer prior to your first appointment to seek authorisation.

 

How long is a physiotherapy appointment?

An initial consultation normally lasts between 45-60 minutes. Follow up appointments are typically around 30 minutes, but can be extended to 60 minutes if it is a complex case or if multiple injuries require treatment (extra fees apply).

 

What are the fees in your Hatfield clinic?

Physiotherapy & Osteopathy

Your initial appointment will take around 45 – 60 minutes and allows plenty of time for a thorough assessment, as well as time for the therapist to start your treatment. Most follow up appointments last for approximately 30 minutes. If a longer appointment is required, such as when multiple areas require treatment or with more complex cases, your therapist will discuss this with you.

The current fees for Physiotherapy & Osteopathy Assessment and Treatment are shown below. These fees apply when paying at the time of treatment. Fees may vary with some insurance companies and for other deferred payments. Please ask for further information if required.

Standard Self-funding fee

  • Initial Assessment £66
  • Follow-up £52
  • Extended follow-up £85 (45-60 minutes, usually for multiple areas or complex cases)

The following groups are eligible for a 15% discount when the appointment is paid for at the time of the appointment:

  • Hertfordshire Sports Village members
  • University of Hertfordshire staff and students (I.D required)
  • Hatfield Swim Club
  • St Albans Striders
  • Tri Force
  • CoStA Swim Club
  • Sapphire Gymnastics Club
  • Selected other groups (by prior arrangement with those groups)

Home visits

  • All appointments: £95 – includes travel time (limited area)

Referrals from your specialist or GP are welcome however you do not need a referral to see a physiotherapist or osteopath. Some insurance companies require referral and you should check with your insurer prior to your first appointment.

Sports Massage

Your first massage appointment should always be for at least 1 hour so as to allow enough time for the therapist to assess your needs and ensure their choice of treatment is suitable.

Follow up appointments can be for either an hour or half an hour, depending on the area requiring treatment and your particular needs. Your therapist will be able to advise you on this.

  • 60 minute massage: £60
  • 30 minute massage: £33
  • 90 minute massage: £83

The following groups are eligible for a 15% discount when the appointment is paid for at the time of the appointment:

  • Hertfordshire Sports Village members
  • University of Hertfordshire staff and students (I.D required)
  • Hatfield Swim Club
  • St Albans Striders
  • Tri Force
  • CoStA Swim Club
  • Sapphire Gymnastics Club
  • Selected other groups (by prior arrangement with those groups)

Payment for massage is required at the time of your appointment.

Some insurance policies may contribute to the cost of Sports Massage. We can provide you with a suitable receipt to make a claim if this is the case.

Pilates

  • One-to-one Pilates (1 hour) £65
  • One-to-two Pilates (1 hour) £38 per person

Small group Pilates (max. 7 people):

  • Course of 6 x 1 hour sessions. Prepayment required. Refunds not available if you are unable to attend or miss a session
  • New starters: £110 per course (includes a 30 minute 1:1)
  • Continuing clients: £80 per course

For casual attendance at “drop-in” Pilates sessions

  • Single session: £17 per person
  • Note: pre-booking for each session is encouraged as space cannot be guaranteed.

The following groups are eligible for a 15% discount when the appointment is paid for at the time of the appointment:

  • Hertfordshire Sports Village members
  • University of Hertfordshire staff and students (I.D required)
  • Hatfield Swim Club
  • St Albans Striders
  • Tri Force
  • CoStA Swim Club
  • Sapphire Gymnastics Club
  • Selected other groups (by prior arrangement with those groups)

What are the fees in your London clinics?

Physiotherapy & Osteopathy fees

Your initial appointment will take around 45 – 60 minutes and allows plenty of time for a thorough assessment, as well as time for the therapist to start your treatment. Most follow up appointments last for approximately 30 minutes. If a longer appointment is required, such as when multiple areas require treatment or with more complex cases, your therapist will discuss this with you.

The current fees for Physiotherapy & Osteopathy Assessment and Treatment are shown below. These fees apply when paying at the time of treatment. Fees may vary with some insurance companies and for other deferred payments. Please ask for further information if required.

  • Initial Assessment £80
  • Follow-up £58
  • Extended follow-up £100 (up to 60 minutes, usually for multiple areas or complex cases)

Home visits

  • All appointments: £105 – includes travel time (limited area)

Pilates

One-to-one Pilates (1 hour) £75

 

 

Questions about our treatments

Should I bring medical notes and X-rays with me?

Yes, if you have possession of any medical notes, letters or investigations such as X-rays or scans then please bring them along. It is not a problem if you don’t have them and if your therapist would like more information (with your consent) they can write and request these.

 

How many sessions will I need?

This can vary and will depend on a number of factors such as the problem and its severity. Sometimes it is more effective to see you more frequently, and with other cases appointments are weekly or fortnightly. Rate of recovery will also depend on other factors such as your general health, age and how frequently you perform your exercises in between treatment sessions. Your physiotherapist will be able to give you an opinion on how many sessions are likely to be necessary at your first appointment.

 

What should I expect at my first appointment?

The first appointment will include both assessment and treatment. It is usually longer in time to allow for detailed discussion and questioning with the therapist so as to ascertain what the problem is and to help understand how the problem affects you personally. They will perform an examination to assist diagnosis, investigate contributing factors and make baseline measurements against which improvement can be measured. The treatment plan will then be explained and will usually be commenced in the first session.

 

What should I wear?

You should wear loose comfortable clothes that allow easy access and visibility of the area to be treated. Shorts can usually be worn for knee and ankle injuries, and females may prefer to wear a bra or vest top if the neck or shoulder are being treated. Sometimes it is necessary to remove items of clothing to allow for better access to the area being treated – this will be explained to you at the time. You are entitled to have an attendant present with you if you prefer.

 

Do you treat children?

Yes, we treat many different problems and injuries in children of all ages. In some cases a specialist paediatric physiotherapist may be more suitable. Please contact us if you would like an opinion on whether we are the right people to help; if we don’t think we are the right people, we will try and recommend someone who will be. In all cases, children under the age of 16 must be accompanied to the initial appointment by a parent or legal guardian for reasons relating to medical consent. Any person under the age of 18 will also require a parent or guardian to sign for agreement with our terms and conditions.

 

Why am I given exercises to do at home?

Your therapist may prescribe exercises for you to do at home, such as strengthening and stretching exercises. Sometimes these are exercises that will help relieve your symptoms, and sometimes they are directed at promoting healing or addressing the cause.

 

Do you do acupuncture?

Yes. Some of our therapists are trained in acupuncture and are members of the AACP. We use acupuncture as one of our many treatment tools available to us. We do not usually practice acupuncture on its own per se, but typically employ a western medical approach using acupuncture for reasons such as pain relief and muscle trigger points. If you would like to discuss acupuncture, please contact us and we can direct you to the most appropriate clinician to help you.

 

What is Osteopathy?

Osteopathy is a medical speciality with a primary focus on the management of musculoskeletal pain and injury. Osteopathy is a suitable treatment modality for

  • Whiplash, spinal pain and "trapped nerves"
  • Sports injuries
  • Tendon injuries such as tennis elbow and golfers elbow, and Achilles pain.
  • Post-surgical pain
  • Rheumatic and arthritic conditions

Osteopaths believe that effective management must also recognise the multitude of factors which have an impact on an individual’s unique experience of pain and health. They will also assess such factors as how we sleep, what we eat, and how we train and recover, can impact an individual’s unique experience of pain and health.

 

 

General Questions

How do I know if a Physiotherapist is fully qualified?

All of our Physiotherapists are fully qualified and registered with the Health Professions Council. You can check the registration details on their website: http://www.hpc-uk.org. Our physiotherapists are also members of the Chartered Society of Physiotherapist http://www.csp.org.uk which ensures we adhere to strict professional codes of conduct.